SpiralHosts | Terms of Service

Legal Center • Terms • Privacy • AUP • SLA • MSA

Effective Date: June 5, 2026 | Provider: Spiral International LLC DBA Spiral Technologies | Contact: sales@spiralhosts.com

These Terms of Service govern your access to and use of Spiral Technologies services. By ordering, accessing, renewing, paying for, using, reselling, or allowing others to use any service, you agree to these Terms, the Master Services Agreement, Acceptable Use Policy, Privacy Policy, Service Level Agreement, Merchandise Store Terms, and applicable service-specific terms.

SpiralHosts.com is the official hosting storefront of Spiral Technologies. Services are provided by Spiral International LLC DBA Spiral Technologies. You agree that SpiralHosts.com is a storefront/domain and that the contracting party is Spiral International LLC DBA Spiral Technologies unless a separate written agreement signed by Spiral Technologies states otherwise.

1. Account Eligibility

You must provide accurate legal name, business name if applicable, billing information, phone number, email address, address, and other requested verification information. You must be legally able to enter a binding contract. If you order on behalf of an organization, you represent that you are authorized to bind that organization.

2. Account Security

You are responsible for all account access and activity. You must secure passwords, SSH keys, API tokens, billing logins, email accounts, control panels, and server credentials. We may treat anyone with access to your account, registered email address, billing portal, support PIN, or authorized contact method as authorized.

3. Billing and Renewals

Services renew automatically unless cancelled according to our cancellation process.
Invoices must be paid by the due date. Overdue invoices may result in suspension, termination, late fees, data deletion, and collection activity.
Billing remains active while a service is suspended unless the service is cancelled or terminated by Spiral Technologies.

4. Cancellations

You must cancel through the billing portal or written support request before renewal. Cancellation requests after renewal may not stop the renewed billing period. You are responsible for downloading or migrating data before cancellation. Data may be deleted after cancellation, suspension, or termination.

5. Refunds

Refunds are not guaranteed. Unless required by law or approved in writing, all payments are final. No refunds are owed for setup fees, domains, licenses, addons, custom work, labor, renewals, customer misconfiguration, unused services, AUP violations, abuse-related termination, nonpayment suspension, chargebacks, or services terminated for risk. Approved refunds may be issued as account credit.

6. Chargebacks

Chargebacks and payment disputes may result in immediate suspension or termination. You must pay the disputed amount, chargeback fees, processor fees, administrative fees, collection costs, and restoration fees before reinstatement.

7. Customer Content

You retain ownership of lawful content placed on services. You grant Spiral Technologies permission to host, transmit, store, copy, process, inspect, remove, disable, preserve, or disclose content as needed to provide services, enforce policies, comply with law, respond to abuse, protect security, or prevent harm.

8. Acceptable Use

You must follow the Acceptable Use Policy. Violations may result in immediate suspension or termination without refund.

9. Resource Usage

You must not use VPS, game, dedicated, colocation, or network resources in a way that harms other customers, hardware, network stability, IP reputation, or upstream providers. We may throttle, suspend, migrate, filter, or terminate services causing excessive load, abuse reports, or security risk.

10. Included DDoS Protection

Standard DDoS protection may be included with eligible services. Protection is subject to fair use, provider availability, and network conditions. Spiral Technologies may apply emergency filtering, routing changes, rate limits, null-routes, or service isolation to protect the network and other customers. Repeated, extreme, or high-risk attack profiles may require enhanced protection, relocation, or discontinuation.

11. Support

Unless a managed service plan is purchased, services are unmanaged. You are responsible for operating systems, applications, patches, security, DNS, firewall rules, backups, and content. Support does not include guaranteed development work, software debugging, or emergency administration unless purchased separately.

12. Staff Conduct

Threats, harassment, intimidation, abusive language, manipulation, repeated bad-faith disputes, or abuse toward staff, contractors, or community channels may result in support limitation, suspension, or termination without refund.

13. Merchandise

Merchandise purchases are governed by the Merchandise Store Terms. Merchandise purchases are separate from hosting services and do not create hosting service entitlements, SLA rights, or service discounts unless expressly stated in writing.

14. No Warranties

Services and merchandise are provided “as is” and “as available.” Spiral Technologies does not guarantee uninterrupted service, perfect security, data recovery, compatibility, revenue, game population, latency, or fitness for a particular purpose.

15. Termination

We may terminate any service or account if continued service creates legal, financial, payment, security, abuse, operational, reputational, or upstream provider risk.

16. Governing Law

These Terms are governed by New York law, without regard to conflict-of-law rules. Any dispute must first be submitted to Spiral Technologies in writing. The parties will attempt good-faith informal resolution for 30 days before filing litigation. Venue shall be in the state or federal courts located in New York.

17. Contact

This page is provided for general informational purposes and does not constitute legal advice. Questions? Email management@spiralhosts.com.