SpiralHostsEffective Date: June 5, 2026 | Provider: Spiral International LLC DBA Spiral Technologies | Contact: sales@spiralhosts.com
This Master Services Agreement, together with any order form, invoice, quote, service description, Acceptable Use Policy, Privacy Policy, Service Level Agreement, and other posted or referenced policies, governs the use of services provided by Spiral International LLC DBA Spiral Technologies. By ordering, accessing, renewing, paying for, using, reselling, or allowing others to use any Spiral Technologies service, Customer agrees to this Agreement.
SpiralHosts.com is the official hosting storefront of Spiral Technologies. Services are provided by Spiral International LLC DBA Spiral Technologies. Customer agrees that SpiralHosts.com is a storefront/domain and that the contracting party is Spiral International LLC DBA Spiral Technologies unless a separate written agreement signed by Spiral Technologies states otherwise.
1. Services
Spiral Technologies may provide VPS hosting, dedicated servers, game server hosting, web hosting, colocation-related services, IP addressing, networking, managed services, storage, backup-related services, software licensing, domain-related services, infrastructure consulting, support, merchandise, and related services. Services are provided only as described in the applicable order, invoice, service plan, quote, or written agreement. Anything not expressly included is excluded unless agreed in writing.
2. Upstream Providers
Some services may rely on datacenters, network carriers, DDoS mitigation providers, IP transit providers, software vendors, payment processors, domain registrars, hardware providers, print/fulfillment vendors, shipping carriers, and other third parties. Customer agrees that use of Spiral Technologies services must comply with all applicable upstream provider rules, acceptable use policies, abuse policies, security requirements, and legal compliance obligations.
If an upstream provider suspends, filters, disconnects, terminates, or restricts any service, IP address, or related resource due to abuse, security risk, nonpayment, legal requirement, policy violation, or provider discretion, Spiral Technologies may take corresponding action against Customer without liability.
3. Customer Responsibilities
- Providing accurate legal, billing, contact, shipping, and tax information.
- Maintaining a valid payment method when required.
- Securing accounts, passwords, SSH keys, APIs, panels, servers, virtual machines, containers, applications, databases, and users.
- Maintaining independent backups unless a specific paid backup service is purchased.
- Ensuring all hosted content, software, services, scripts, game servers, merchandise orders, and activity are lawful and authorized.
- Complying with this Agreement, the Terms of Service, the Acceptable Use Policy, the Privacy Policy, the SLA, and service-specific terms.
- Paying all invoices, renewals, setup fees, usage charges, overages, taxes, chargeback fees, administrative fees, and collection costs.
Customer is responsible for all activity occurring through Customer’s account, services, IP addresses, servers, credentials, users, resellers, and downstream customers, whether authorized by Customer or not.
4. Order Acceptance
Spiral Technologies may accept, reject, cancel, delay, or require additional verification for any order at our discretion. Orders may be reviewed for fraud, abuse risk, payment risk, sanctions risk, operational risk, and resource availability. No service or merchandise order is guaranteed until accepted, paid, and provisioned or fulfilled.
5. Billing and Payment
Services are billed in advance unless otherwise stated. Customer authorizes Spiral Technologies and its payment processors to charge the payment method on file for recurring services, renewals, upgrades, usage, addons, overages, licenses, taxes, merchandise, shipping, administrative fees, and other agreed charges.
Invoices are due by the listed due date. Failure to pay may result in suspension, termination, late fees, data deletion, IP reassignment, license cancellation, and collection activity. Suspended services remain billable unless cancelled or terminated by Spiral Technologies.
6. Price Changes, Taxes, and Pass-Through Costs
Spiral Technologies may change prices, plans, license fees, and pass-through charges with notice where commercially reasonable. Third-party license costs, datacenter costs, energy costs, network costs, DDoS mitigation costs, payment processor costs, and tax obligations may be passed through to Customer. Customer is responsible for all applicable taxes unless a valid exemption is provided.
7. Refunds
Unless otherwise required by law or approved in writing, all payments are final. No refunds are owed for setup fees, one-time fees, domain fees, software or license fees, addons, custom work, managed service labor, dedicated server reservations, colocation-related commitments, customer misconfiguration, customer cancellation after renewal, abuse-related suspension or termination, chargebacks, services terminated for risk, or fulfilled merchandise orders. Approved refunds may be issued as account credit instead of cash.
8. Chargebacks and Payment Disputes
Chargebacks, payment reversals, or payment processor disputes may result in immediate suspension or termination. Customer is responsible for the disputed amount, chargeback fees, processor fees, collection costs, administrative fees (ranging from $100 to $2,500 USD), legal fees, and any restoration costs. Spiral Technologies may require wire, ACH, or other non-reversible payment methods before reinstating services after a chargeback.
9. Suspension and Termination
Spiral Technologies may suspend, restrict, filter, null-route, or terminate services with or without notice if Customer violates this Agreement or any policy, fails to pay, provides false information, creates legal/security/abuse risk, or an upstream provider requires action. No refund, credit, or data recovery is owed for suspension or termination caused by abuse, nonpayment, chargebacks, fraud, security risk, or policy violation.
10. Data and Backups
Unless Customer purchases a specific backup service, Spiral Technologies does not provide or guarantee backups. Customer is solely responsible for maintaining independent, current, restorable backups stored outside Spiral Technologies infrastructure. Spiral Technologies is not liable for data loss, data corruption, failed backups, failed restores, ransomware, customer mistakes, or termination-related data loss.
11. Security
Customer is responsible for securing Customer’s services, operating systems, applications, scripts, plugins, databases, users, credentials, and content. Spiral Technologies may monitor, scan, review logs, restrict ports, or take other action for security, abuse prevention, fraud prevention, and policy enforcement.
12. IP Addresses
IP addresses are leased, not sold. Customer receives no ownership interest in assigned IP addresses. Spiral Technologies may change, remove, or reclaim IP addresses when necessary for abuse handling, nonpayment, routing, security, or provider requirements. Customer must provide accurate IP justification when requested.
13. Included DDoS Protection
Spiral Technologies may include standard DDoS protection with eligible services at no additional charge. Protection may be provided through Spiral Technologies infrastructure, third-party mitigation providers, upstream carriers, datacenter providers, or Cosmic Guard. No DDoS protection service can guarantee that all attacks will be fully blocked without downtime, packet loss, latency, or service impact. Included DDoS protection is subject to fair use.
14. Resellers and Downstream Users
Resellers are responsible for all downstream users. A violation by a reseller’s customer or user is treated as a violation by the reseller. Resellers must maintain enforceable terms with their own customers that are at least as restrictive as Spiral Technologies’ policies.
15. Support Scope
Unless managed services are purchased, services are unmanaged. Spiral Technologies may provide courtesy assistance, but courtesy work does not create an ongoing managed service obligation.
16. Law Enforcement and Legal Requests
Spiral Technologies may comply with subpoenas, warrants, court orders, law enforcement requests, regulatory requests, abuse complaints, DMCA notices, and payment processor requests. We may preserve, disclose, or restrict data or services where required or reasonably necessary to comply with law or protect rights, property, and the public.
17. Indemnification
Customer agrees to defend, indemnify, and hold harmless Spiral Technologies from all claims, damages, liabilities, penalties, fines, costs, attorney fees, and expenses arising from Customer content, Customer use of services, Customer violation of law or this Agreement, Customer users or resellers, abuse reports, copyright or intellectual property claims, security incidents, or data breaches caused by Customer systems.
18. Limitation of Liability
To the maximum extent permitted by law, Spiral Technologies is not liable for indirect, incidental, special, punitive, consequential, or lost-profit damages, including loss of revenue, business, customers, data, game players, or goodwill. Spiral Technologies’ total liability for any claim is limited to the amount Customer paid for the affected service during the one month immediately before the event giving rise to the claim.
19. No Warranties
Services and merchandise are provided “as is” and “as available.” Spiral Technologies disclaims all express and implied warranties, including merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, error-free operation, perfect security, and data recovery.
20. Governing Law and Disputes
This Agreement is governed by the laws of the State of New York, without regard to conflict-of-law rules. Any dispute must first be submitted to Spiral Technologies in writing. The parties will attempt good-faith informal resolution for 30 days before filing litigation, unless emergency injunctive relief is needed. Venue shall be in the state or federal courts located in New York.
21. Changes
Spiral Technologies may update this Agreement at any time. Continued use of services after changes are posted or sent constitutes acceptance.
Contact
Questions about this MSA or to request an enterprise order form: management@spiralhosts.com
This page is provided for general informational purposes and does not constitute legal advice. Questions? Email management@spiralhosts.com.