SpiralHostsGet in touch
How to reach us
Choose whatever channel works best — we monitor all of them.
Submit a ticket
Use our contact form for billing questions, provisioning issues, or anything that needs a proper paper trail. Fastest for anything critical.
Open a ticketDiscord community
Join our Discord for community help, announcements, and quick informal questions. Great for low-urgency stuff and chatting with other customers.
Join DiscordSystem status
Check live uptime, active incidents, and maintenance windows before opening a ticket — it might already be on our radar.
View statusEmail support
Prefer email? Reach us directly at our support address. Include your service details so we can look things up before we reply.
support@spiralhosts.comBilling portal
Manage invoices, update payment methods, and view your active services in the billing portal — no ticket needed for account self-service.
Billing portalDocumentation
Step-by-step guides for common tasks — OS reinstalls, SSH access, panel usage, game server configs, and more.
Browse docsOur commitment
What to expect
We’re a small team — that means faster escalation, direct answers, and no runaround.
~2 hour response
We aim to respond to all tickets within 2 hours during US daytime (9 AM–9 PM ET). Most responses are faster.
Urgent issues — 24/7
Down servers, network outages, and critical failures are escalated immediately — day or night, weekends and holidays included.
US-based, no scripts
You’re talking to the people who run the hardware — not a tier-1 team reading from a playbook. Real answers, fast.
Full history kept
Every ticket is tracked. Reference past conversations, pull up history, and keep context across multiple issues over time.
Transparent about incidents
When something’s wrong we post it publicly on our status page before you even ask. No hiding incidents.
We follow up until resolved
We don’t close tickets until the issue is actually fixed. If something comes back, just reply to the same thread.
Helpful tips
Get help faster
Including the right details up front cuts our response time significantly — we won’t need to ask follow-up questions before we can act.
- Your service hostname or IP address
- What you were doing when the issue started
- Any error messages, logs, or screenshots
- What you’ve already tried
- Whether the issue is ongoing or intermittent
- Your account email or service ID
Legal / policy
Abuse & DMCA
For abuse reports and DMCA takedown notices, contact the appropriate address below. Include timestamps, involved IPs, and any supporting documentation.
Response time for legal/abuse requests: 1–3 business days. Urgent or emergency abuse reports should include "URGENT" in the subject line.
Still have questions?
We answer every ticket ourselves — no outsourcing, no scripts, no runaround.