SpiralHostsEffective Date: June 5, 2026 | Provider: Spiral International LLC DBA Spiral Technologies | Contact: sales@spiralhosts.com
Spiral Technologies respects customer privacy. This Privacy Policy explains what information we collect, how we use it, when we share it, and how customers may contact us. By using SpiralHosts.com, Spiral Technologies services, billing systems, hosting panels, merchandise store, support systems, websites, or communication channels, you agree to this Privacy Policy.
1. Information We Collect
We may collect:
- Name, business name, email address, phone number, billing address, and shipping or service address
- Payment-related information through payment processors
- Tax or business information where needed
- Account login information, support tickets, and communications
- IP addresses, device and browser information
- Service usage records, server identifiers, abuse logs, security logs, and network traffic metadata
- Fraud screening data, order history, and invoice and payment history
- Merchandise order information, shipping and fulfillment information
- Identity or authorization verification information when needed
2. Payment Information
Payments may be processed by third-party payment processors. We do not intentionally store full card numbers unless handled through a compliant payment processor or required for a permitted business reason. Payment processors may collect and process payment information under their own terms and privacy policies.
3. How We Use Information
We use information to:
- Provide services, process orders, and fulfill merchandise purchases
- Verify identity or authorization and prevent fraud and abuse
- Bill customers, provide support, and send service notices
- Send order and shipping updates, and communicate about renewals, incidents, and maintenance
- Enforce agreements, investigate abuse, protect security, and comply with legal obligations
- Improve services and maintain business records
4. Sharing Information
We may share information with payment processors, fraud prevention providers, datacenter and upstream providers, DDoS mitigation providers, domain registrars, software and license vendors, support platforms, merchandise production vendors, print-on-demand providers, fulfillment providers, shipping carriers, legal and accounting professionals, law enforcement and government agencies when required, and successors in a merger, acquisition, or business transfer.
5. Cookies and Tracking
We may use cookies, analytics, tracking pixels, session tools, and similar technologies to operate the website, remember preferences, improve performance, detect fraud, and measure usage. Customers may disable cookies in their browser, but some website, billing, security, or portal functions may not work correctly.
6. Customer Content
We do not claim ownership of customer content. However, we may access, process, preserve, remove, or disclose customer content when needed to provide service, troubleshoot issues, enforce policies, investigate abuse, comply with law, or protect Spiral Technologies and others.
7. Security
We use reasonable administrative, technical, and physical safeguards to protect information. No internet service is perfectly secure. Customers are responsible for securing their own accounts, servers, applications, users, passwords, SSH keys, data, and services.
8. Data Retention
We retain information as long as needed for business, legal, tax, billing, fraud prevention, abuse prevention, security, dispute resolution, and compliance purposes. After cancellation, some records may remain in backups, logs, invoices, fraud systems, accounting systems, tax records, or security systems.
9. Law Enforcement and Abuse
We may preserve, disclose, or provide information when we believe it is required by law, court order, subpoena, warrant, law enforcement request, abuse investigation, or upstream provider request, or to protect rights, property, safety, customers, providers, or the public.
10. Children
Services are not intended for children under 13. Customers must not submit information from children unless legally authorized and compliant with applicable law.
11. Customer Requests
Customers may contact us to request access, correction, deletion, or export of personal information. We may deny or limit requests where retention is required or permitted for legal, security, fraud, tax, billing, abuse, dispute, fulfillment, or legitimate business reasons.
12. Policy Changes
We may update this Privacy Policy at any time. Continued use of services after updates are posted or sent means acceptance.
Contact
Spiral International LLC DBA Spiral Technologies
Email: support@spiralhosts.com
This page is provided for general informational purposes and does not constitute legal advice. Questions? Email management@spiralhosts.com.