SpiralHostsEffective Date: June 5, 2026 | Seller: Spiral International LLC DBA Spiral Technologies | Contact: sales@spiralhosts.com
This policy applies to merchandise, apparel, stickers, magnets, accessories, limited drops, preorder items, branded products, promotional products, and other physical goods sold through Spiral Technologies or SpiralHosts.com. Merchandise purchases are separate from hosting services and do not create hosting service entitlements, SLA rights, support priority, infrastructure credits, or service discounts unless expressly stated in writing.
1. Product Availability
Merchandise availability, designs, prices, sizes, colors, materials, and shipping options may change at any time. Items marked “Coming Soon,” “Preorder,” “Limited Drop,” or “Out of Stock” are not guaranteed to be available by any specific date unless Spiral Technologies expressly states otherwise in writing. Spiral Technologies may cancel or refuse any order due to stock issues, pricing errors, fraud risk, payment issues, supplier issues, shipping restrictions, or operational reasons.
2. Product Images and Descriptions
Product photos, mockups, colors, dimensions, materials, fit, and descriptions are provided for general reference. Actual products may vary slightly due to screen settings, manufacturing differences, supplier changes, printing process, sizing variation, or lighting. Spiral Technologies does not guarantee that colors, dimensions, or product appearance will exactly match website images.
3. Sizing
Customer is responsible for selecting the correct size before ordering. Size charts, if provided, are estimates and may vary by manufacturer, garment type, and production batch. Unless required by law or approved by Spiral Technologies, returns or exchanges may be denied for incorrect size selection or buyer’s remorse.
4. Pricing and Errors
Spiral Technologies may correct pricing, product, shipping, tax, or description errors at any time. If an order contains an error, Spiral Technologies may cancel the order, request payment of the corrected amount, issue a refund or credit, or substitute an equivalent item with Customer approval. Items listed at $0.00, placeholder pricing, or “Coming Soon” pricing are not valid purchase offers unless checkout is enabled and the order is accepted.
5. Payment
Merchandise orders must be paid in full before fulfillment unless otherwise approved in writing. Payment disputes, chargebacks, fraud alerts, or failed payments may result in order cancellation, account restriction, or refusal of future orders.
6. Shipping and Delivery
Shipping times are estimates only. Spiral Technologies is not responsible for delays caused by carriers, suppliers, customs, weather, incorrect addresses, failed delivery attempts, holidays, high-volume periods, preorder timelines, or manufacturing delays. Customer is responsible for providing a complete and accurate shipping address. Spiral Technologies is not responsible for lost, delayed, returned, or misdelivered packages caused by incorrect or incomplete addresses. Risk of loss may transfer to Customer when the item is handed to the shipping carrier.
7. Third-Party Fulfillment
Merchandise may be produced, printed, stored, shipped, or fulfilled by third-party vendors, print-on-demand providers, manufacturers, warehouses, or carriers. Spiral Technologies may share necessary order, shipping, contact, and product information with fulfillment providers. Spiral Technologies is not liable for third-party manufacturing delays, carrier delays, supplier outages, discontinued products, or fulfillment provider errors.
8. Returns, Exchanges, and Refunds
Unless a separate return policy states otherwise, merchandise sales are final once fulfilled. Returns, exchanges, or refunds may be denied for incorrect size selection, buyer’s remorse, color preference, minor product variation, delayed shipping outside Spiral Technologies’ control, customer-provided address errors, items damaged after delivery, washed or worn items, limited drop items, clearance items, custom or made-to-order items, or preorder items after the order has entered production. Spiral Technologies may approve returns, exchanges, replacements, refunds, or credits at its discretion.
9. Damaged, Defective, or Incorrect Items
Customer must report damaged, defective, or incorrect merchandise within 7 days of delivery. Customer may be required to provide photos, packaging details, order number, and shipping label information. If Spiral Technologies confirms a material defect, damage before delivery, or incorrect item, Spiral Technologies may choose to replace the item, issue store credit, or issue a refund.
10. Lost or Stolen Packages
Spiral Technologies is not responsible for packages marked delivered by the carrier but reported as lost, stolen, or misplaced after delivery. Customer should contact the carrier for delivery disputes. Spiral Technologies may assist where commercially reasonable but does not guarantee replacement or refund.
11. Preorders and Limited Drops
Preorder and limited drop timelines are estimates. Spiral Technologies may cancel preorder or limited drop items if production becomes unavailable, uneconomical, delayed, or impractical. Customers will be notified and issued a refund or store credit in such cases.
12. Promotional and Giveaway Items
Promotional items, giveaway items, free items, contest items, and bonus merchandise may be substituted, delayed, cancelled, or discontinued at Spiral Technologies’ discretion. Unless required by law, promotional items have no cash value and are not eligible for refund or exchange.
13. International Shipping
If international shipping is offered, Customer is responsible for customs duties, taxes, import fees, brokerage fees, refused shipments, local restrictions, and compliance with import laws. Spiral Technologies is not responsible for customs delays, seizures, duties, taxes, or refused shipments.
14. Intellectual Property
All Spiral Technologies, SpiralHosts, logo, brand, design, artwork, product names, and related marks remain the property of Spiral Technologies or their respective owners. Purchase of merchandise does not grant Customer any license to reproduce, sell, copy, modify, distribute, or commercially use Spiral Technologies branding or artwork.
15. Chargebacks and Abuse
Fraudulent orders, chargebacks, abusive disputes, reshipping scams, return fraud, or payment abuse may result in order cancellation, refusal of future purchases, account restriction, or other action allowed by policy and law.
16. No Merchandise SLA
Merchandise orders are not covered by any hosting Service Level Agreement. Shipping delays, supplier delays, production delays, product unavailability, or fulfillment issues do not create SLA credits.
Contact
Merchandise questions: support@spiralhosts.com
This page is provided for general informational purposes and does not constitute legal advice. Questions? Email management@spiralhosts.com.