SpiralHostsEffective Date: June 5, 2026 | Provider: Spiral International LLC DBA Spiral Technologies | Contact: sales@spiralhosts.com
This Addendum applies only if Customer purchases managed services from Spiral Technologies. It supplements and is incorporated into the Master Services Agreement. By default, all services are unmanaged unless a managed service is expressly purchased and confirmed in writing.
1. Scope
Managed services include only the tasks expressly listed in the order, plan description, or written service agreement. Anything not listed is excluded. Common managed service inclusions may cover operating system updates, security patching, firewall management, or specific application administration — only as stated in the purchased plan.
Anything not expressly listed is excluded and does not become a managed service obligation through courtesy work, informal assistance, or prior practice.
2. Exclusions
Managed services do not include:
- Guaranteed software development or custom coding
- Exploit cleanup or ransomware recovery, unless expressly included
- Guaranteed performance tuning for unsupported software or third-party applications
- Illegal content remediation
- Unpaid third-party licenses or software
- Tasks outside the purchased plan unless approved in writing with additional fees agreed
3. Customer Cooperation
Customer must provide timely access, accurate information, credentials, approvals, and backups when requested. Spiral Technologies is not responsible for delays or failures caused by Customer non-cooperation, incomplete information, or withheld access.
4. No Guaranteed Outcome
Managed services are provided on a reasonable-efforts basis unless a written agreement expressly states a performance standard or outcome guarantee. Spiral Technologies does not warrant that managed services will result in zero downtime, complete security, or any specific application performance level.
5. Managed Service Billing
Managed service fees are in addition to the base hosting service fees unless a bundled plan expressly includes both. Managed services renew on the same billing cycle as the underlying service unless otherwise stated. Cancelling the underlying hosting service does not automatically cancel the managed service plan and vice versa.
6. Termination of Managed Services
Either party may terminate managed services by providing written notice as specified in the order or plan. Upon termination, Customer is responsible for transitioning administrative access and credentials. Spiral Technologies will make reasonable efforts to transition documentation and access upon request.
Contact
Managed services inquiries: sales@spiralhosts.com
This page is provided for general informational purposes and does not constitute legal advice. Questions? Email management@spiralhosts.com.